Shipment Status and What is Required of you

Within the Getida dashboard on the Inbound Shipments section, you will see a dashboard of eligible shipments that we can, or already have, file claims for.  In this dashboard, there is a column titled "Shipment Status" which will indicate the current disposition of the status of the claim.  The table below provides clarification as to what each of these individual statuses mean, and what is required of the Seller so that we can continue to move forward with the claim.

Status	Definition	Required Action
Awaiting Documents	The claim has been discovered by Getida, but we are still waiting for documents from the Seller in order to file.	Provide the requested documents, (Proof of Delivery and or Proof of Purchase) to  info-requests@getida.com.  Once we have the requested documents, we will file the case on your behalf. The required document will be listed in the "Open Proof of Purchase Requests" or "Open Proof of Delivery Requests" section of your dashboard.
Awaiting Reimbursement	The claim has been approved by Amazon and we are waiting for the reimbursement to post to your Seller Central payments account.	No action required.
Case Older Than 1 Year	A case was previously opened but the requred documents were never sent to Getida in time to continue with the claim.  The claim is now expired.	No action required.
Claim window expired	The claim has passed Amazon's reimbursement window and is no longer eligible for reimbursement.	No action required.
Document Issue- Expired	There was an issue with the document that originally provided.  A new document was requested, however the shipment has since expired and is no longer eligible for reimbursement.	No action required.
Document Rejection	The document(s) provided on the case were not accepted by Amazon.	Please review the reason for the rejection directly in the case within Seller Central and provide an updated document that meets the requirements Amazon has outlined in the case ID, to info-requests@getida.com
Historical shipment POP required	Amazon needs to validate that all the inventory you have sent into the Fulfillment Centers was properly procured on your end.	Please provide all historical invoices for the SKU in question to info-requests@getida.com.  The SKU(s) needing historical invoices/POPs can be identified directly in the case ID within Seller Central.
In Case Management	The claim has been filed and we are currently waiting on resolution from Amazon	No action required
In Review	The claim has been filed and we are currently waiting on resolution from Amazon.	No action required
Inventory Found/ Reconciled	The inventory for the claim was found and has been added to your Seller Central account	No action required
Investigation Completed- Not Reimbursable	Amazon performed an investigation upon the arrival at the fulfillment center of the missing units and has confirmed that the amount of units received was the exact amount of the units in shipment.  Amazon will not investigate this shipment further	No action required
Merged with Another Case	We had opened a new case for the claim, however the new case was merged with an existing case that was already opened related to the claim.	No action required.
Missing document(s)-POD	We are missing a Proof of Delivery and need a copy in order to continue with filing.	Provide a copy of the proof of delivery to info-requests@getida.com.  This can be a copy of the signed BOL, tracking confirmation from the carrier website showing the parcel was delivered, or a copy of the delivery appointment (for LTL shipments).
Missing document(s)-POP	We are missing the proof of purchase and need a copy in order to continue with filing.	Provide a copy of the proof of purchase to info-requests@getida.com.  This can be a copy of the supplier invoice, or store receipt.  Note: private label (Brand Registered) inventory may be able to take advantage of the DocMaster or DocMaster Pro tool to generate these POPs
Missing Tracking Number, Cannot Process	The tracking information entered into Seller Central for the shipment was incorrect and Amazon needs the correct information	Update the tracking details for the shipment within Seller Central.  Additionally, provide a Proof of Delivery for the shipment to info-requests@getida.com
New documents submitted	We previously asked for additional/new documents.  The seller has provided those and we have updated the case with the updated documetns.	No action required.
No eligible FNSKUs for filing	The shipment has been reviewed and no SKUs are eligible for reimbursement.  this could be due to the shipment receiving a different item than what was expected.	No action required.
Non Partnered - POD Needed	The shipment was sent to amazon using a non-partnered carrier therefore Amazon does not have any of the tracking information in their system	Provide a copy of the proof of delivery to info-requests@getida.com.  This can be a copy of the signed BOL, tracking confirmation from the carrier website showing the parcel was delivered, or a copy of the delivery appointment (for LTL shipments).
Non Partnered- Not Delivered	The shipment was sent to amazon using a non-partnered carrier therefore Amazon does not have any of the tracking information in their system.  Inforamtion from the carrier website indicates that the parcel was not delivered to Amazon.	Provide a copy of the proof of delivery to info-requests@getida.com.  This can be a copy of the signed BOL, tracking confirmation from the carrier website showing the parcel was delivered, or a copy of the delivery appointment (for LTL shipments).
Not Reimbursed- Claim Window Expired	We filed a claim however the caim was denied. The claim has passed Amazon's reimbursement window and is no longer eligible for reimbursement.	No action required
Pending	We have filed a claim and it is currently under investigation with Amazon	Review the case ID in your Seller Central account to see the latest status of the case.  Amazon may be waiting on updated documents (Proof of Purchase, Proof of Delivery, or a Proof of Acceptance).
POA request	The shipment was shipped with an Amazon partnered carrier, however the shipment was never delivered to Amazon.	Please provide a copy of the Proof of Acceptance that was provided by the carrier to info-requests@getida.com.
Previously Reimbursed	The claim was reviewed by Amazon and confirmed that it was already reimbursed through a different case ID.	No action required
Re-Review	Amazon denied the claim, however we have pushed back on Amazon with additional supporting documentation.  Amazon is currently re-reviweing the claim.	No action required.
Shipment Received In Full	The shipment was fully received and no eligible discrepancies are on the shipment.	No action required.
Shipments Reconciled	The shipment was reconciled and all units are accounted for.	No action required.
Weight Discrepancy	The weight of the units shipped does not match the weight of the shipment that arrived at the fulfillment center. Example: The seller shipped 100 units of a SKU and each unit has a weight registered with amazon as 1 pound.  Amazon would expect the shipment to weigh slightly over 100 pounds.  If the weight of the shipment that arrived at Amazon was significantly less, (say 50 pounds)  Amazon will not reimburse as they believe that only part of the shipment was sent.	If Amazon's disposition is incorrect, provide images of the individual unit on a scale showing the individual weight of each unit to support@getida.com.