Reversals/Clawbacks

At times, Amazon may reverse the reimbursements made to your account.

When Amazon performs a reimbursement, they will either reimburse you with cash when the product they are reimbursing for is lost, damaged, or no longer sellable, or with inventory in which they are replacing one of your products that were lost or damaged while in Amazon's possession, with a same product that is in a "new" condition.

 Additionally, there are two different types of reversals that Amazon can apply to your account.

Reversal 1: “-1” for cash and a “+1” for inventory.

This type of reversal means that Amazon was unable to find the item initially and reimbursed you in cash. However, the item was eventually located, and the cash reimbursement was reversed in exchange for Amazon returning the lost inventory to you.

If Getida filed a case that was subject to this type of reversal, a credit would not be issued to your account as the inventory was found due to the original case that Getida filed on your behalf.

Reversal 2: “-1” for cash and a “0” for inventory.

This type of reversal means that Amazon originally reimbursed you in cash, but ultimately decided that it was invalid and reversed the reimbursement. The -1 for cash and 0 for inventory means that the cash reimbursement was reversed, and they did not return any inventory to you.

In this instance, we reverse our charges related to these reimbursements from your billing and subsequently apply a credit to your account. 

Please note that Getida reconciles these reversals monthly at each billing cycle to ensure that you are always accurately billed.