Removals (Order Damaged or Lost)

Summary

Removal orders are a routine part of Selling on Amazon. If a Seller requests to have some of their surpluss inventory returned to them which is already in a sellable condition, and the items are returned to you by the carrier and are no longer in the same sellable condition, the Seller is eligible for reimbursement for the damaged units. Additionally, when the removal order is created, Amazon will provide tracking information to the Seller so that they can track the status of the shipment. If the tracking information shows that the products were never delivered to the final destination, the Seller is eligible for reimbursement. 

What is Removal Order Damaged or Lost?

Overstocked items, aging inventory, or stale listings can cause Sellers to rethink their item selection. Because having items in stock and available for purchase on Amazon through FBA requires storage fees, Sellers will constantly review their available items and make decisions to remove certain items from Amazon warehouses through a Removal Order.  

Creating the removal order will trigger Amazon to pull all inventory specified by the Seller and begin shipping those items back to the Seller. Because items are already disbursed through Amazon’s fulfillment network of over 100’s of warehouses, the items will not all be returned to the Seller in one large shipment. Instead (depending on the size of the removal order) the items will be shipped directly from the warehouse where they are stored. Amazon will provide tracking information for each of the shipments which the Seller can monitor through the removal orders section of their Seller Central account. 

At the time of the removal order creation, if the items were removed in a ‘new’ condition, however they were returned to the Seller damaged, the Seller is eligible for a claim. NOTE: It is important for the Seller to obtain images of the damaged items as Amazon will require proof that the items were returned to them damaged.

If the tracking information on the removal order shows that the items never reached their final destination, then the Seller is eligible to file a claim for the units as lost.

Unlike shipping items to customers with Amazon’s 2 day shipping promise through Prime, removal orders are not prioritized. Removal orders can take up to several months to process before Amazon begins to ship the items back to the Seller. 

How Getida does this claim. 

Getida will proactively review your order reports to identify any removal orders which have been lost. (i.e. tracking information for the order confirms the product was never delivered to the Seller.) We will then file a claim to seek reimbursement for the lost unit(s).

If the items are returned to the Seller damaged, it will be the responsibility of the Seller to reach out to Getida and request that we file a claim for the damaged items. In this instance, we will require photo proof that the items were returned damaged. Once we have this information, we will move forward with filing a claim. 

Benefits of Getida Removal Order Damaged or Lost:

• We review order reports and tracking information, and submit claims for our clients which allows them to focus more on their business.
• Historical order reports are reviewed, and we retroactively submit claims for lost removal orders for the trailing 18 months. 

FAQs:

1. Why does Amazon require photographic evidence if a removal order is damaged?

Because Amazon cannot see the physical inventory once it arrives at the final destination, it is the requirement of the Seller to provide proof that the items were damaged in transit.

2. I submitted a removal order however Amazon has not processed it yet. Can we file a claim on this?

Because removal orders are not prioritized by Amazon, the time they take to process can be months. Until Amazon confirms that the removal order has processed and tracking information has been provided, you cannot file a claim.

3. What is the claim window for filing a lost removal order claim?

A claim can be submitted no sooner than 14 days after the last tracking update for the removal order, and no later than 18 months from the date the removal order was shipped.