Registration and Signing Up

Summary: Account activation refers to fully setting up a client’s Amazon FBA Seller’s account with Getida so that our Claims team can begin to file claims on the Seller’s behalf. Each activation is a team effort across all departments and requires some combination of

Getida Sign Up Video

Getting Started

Getting Started: There are three steps to successfully onboard a new client with Getida and allow us to start filing claims on their behalf:

• Step 1 - Provide Basic Information and complete the registration intake by filling out the registration document on the Getida website: Getida Seller Dashboard - Register 
• Connect Store via SP API Authorization Token
• Step 2 - Add Credit Card
• Send Limited User Invitation
• Step 3 - Set User Permissions 

FAQs:

1) How can I add a new store to my Getida account?

1. Select your store’s marketplace using the drop-down menu and type your store name in the textbox. Click the purple ‘Click here to find your Seller ID…” button.
2. The page will redirect to your Seller Central account. Login (if you aren’t already) and authorize the Getida application by clicking the checkbox and then clicking the ‘Sign up/Login to GETIDA’ button.
3. The page will redirect back to GETIDA’s website. You will see your store’s Seller ID and MWS Authorization Token automatically filled into the grayed-out textboxes.
4. Click the ‘Finish’ button to continue signing up.
5. Highlight and copy the whole email address and click the ‘Invite Now’ button to add Getida as a Limited User to your Seller Central account.
6. A new tab will open on Seller Central’s ‘User Permissions’ Page. Scroll down to the ‘Add New User’ section toward the bottom of the page.
7. Type ‘GETIDA’ in the ‘Name’ textbox. Paste the @plogistix.com email address that you just copied into the ‘Email’ textbox.
8. Leave the ‘Add to Global Permissions’ checkbox unchecked and click the ’Send Invitation’ button. You may now close Your Seller Central tab.
9. You will receive an email from us once this invitation is accepted on our end. Please allow up to 12 hours for this to happen. The email will contain the last step to successfully set up your account with GETIDA.
10. Sign in to Seller Central
11. Under Settings, click ‘User Permissions’
12. Scroll down to ‘Current Users’
13. Click ‘Manage Permissions’ to the right of Getida (email ends in @plogistix.com)
14. Select the following permissions:

• Manage FBA Inventory/Shipments - VIEW & EDIT
• Fulfillment Reports - VIEW
• Payments - VIEW & EDIT
• Manage Your Cases - VIEW & EDIT
• Messaging Access - VIEW
• Selling Partner Appstore - VIEW & EDIT  

2) Getida has lost permission and the @plogistix.com username has been removed. How can this be fixed?

The Seller must log into their Seller Central account and restore the permissions to the following settings

• Manage FBA Inventory/Shipments - VIEW & EDIT
• Fulfillment Reports - VIEW
• Payments - VIEW & EDIT
• Manage Your Cases - VIEW & EDIT
• Messaging Access - VIEW
• Selling Partner Appstore - VIEW & EDIT 

3) The MWS token has expired. How can we restore authorization for this?

1. Login to GETIDA
2. Click 'Add New Store' on the left tab
3. Exit the pop-up window
4. Click 'Renew API Token’'
5. The page will direct you to your Seller Central account to authorize GETIDA
6. Once you authorize GETIDA, the page will redirect you back to your Getida Dashboard and the API Token Status for your listed store should now say ‘Valid’

4) How can I change their fileability rules for types of claims Getida files?

A: Please reach out to Getida at support@getida.com for modifications to existing fileabilty rules.

5) Where can I find my Amazon Merchant Token

Your merchant token is in your Seller Central account and can be found by going to Settings -> Account Info.  In the section "Business Information" click on "Merchant Token".

Find your MWS Token here.