Help CenterSummary: After Getida connect with the API, we audit the trailing 18 months of shipment (6 months for EU marketplaces) to identify potential claims where the you are due reimbursement from Amazon. While we strive to be as accurate as possible with the PFR represented in the Getida dashboard, not all claim types are included in the representation of this amount.
FAQs:
1) My Potential Financial Recovery (PFR) is lower or higher than what I expect it to be. Why is that?
A: The PFR is based on all shipments which have closed and show discrepancies. Because shipments are constantly moving through their lifecycle at Amazon (Created -> Shipped -> Receiving -> Closed) the PFR value will adjust to accommodate the changes in the shipment statuses. In conjunction wiht this, the PFR also factors in potential claims from other claim types, such as damaged or lost in the warehouse,
2) Does the PFR account for all claim types?
A: The PFR is represented by potential claims for the following claim types:
- Lost Inbound
- Disposed
- Lost Warehouse
- Returned not Refunded
- Wrong FnSKU
3) Will the PFR update if I close out shipments that I don't wish Getida to file for?
A: Yes. Because the PFR is based on shipments within our system that we see with discrepancies, if those shipments are removed from our system, the PFR will no longer take that shipment into the PFR calculation.