POP and POD

POP: Proof of Purchase

Amazon will require proof of purchase for all Lost Inbound claims to validate that you obtained the inventory legally.  This can be a store receipt or a supplier invoice. (note: Amazon will not accept pro-forma invoices)  If you are the manufacturer of your products (Brand Registry or Private Label)  then a Proof of Purchase likely won't be available however you will be able to use our DocMaster tool to generate a packing slip to submit with your inbound claims.

POD: Proof of Delivery

Amazon requires a copy of the Proof of Delivery that verifies the shipment was shipped and sent to the Amazon fulfillment center.  This is a copy of the tracking details from the carrier website, a stamped BOL provided by the carrier when the shipment was handed over to the carrier, or any other documentation that proves the shipment arrived at the destination fulfillment center.

FAQs:

I used a partnered carrier, do I still need to submit proof of delivery?

No.  If you used a partnered carrier, Amazon will have all the necessary documentation within their internal systems that shows the delivery status.  Occasionally, Amazon's systems may not updated and the tracking information may show that the shipment was shipped, but there is no status.  It is a best practice to always retain a copy of the Proof of Delivery the carrier provides you once you shipped as this verifies the shipment was handed over to the partnered carrier.

Where can I send my documents to?

Submit your Proof of Purchases, and Proof of Deliveries to info-requests@getida.com.  In the subject line, please include the Amazon shipment ID that the document pertains to.

I am private label and use Doc Master to submit my documents.

Our DocMaster and DocMaster Pro tools can be used to generate packing slips.  If you are enrolled in DocMaster and received a notification from us to submit packing slips for shipments, please access DocMaster by loggin into Getida.com and submit any outstanding packing slips for shipments.