Help CenterSummary: Permissions need to be set to the invitation on the account ([droplet_name]@plogtistix.com) so that our case managers can access only the required information in their Seller Central account and file cases on their behalf. If at any point, the permissions change within the account, it could prevent us from filing on behalf of the client and optimize maximum refunds for them.
Getting Started: To complete the permission so we can successfully begin to file claims, please complete the following steps.
- Sign in to Seller Central
- Under Settings, click ‘User Permissions
- Scroll down to ‘Current Users’
- Click ‘Manage Permissions’ to the right of Getida (email ends in @plogistix.com)
Set the permission to the following values:
- Fulfillment Reports - VIEW
- Payments - VIEW & EDIT
- Manage Your Cases - VIEW & EDIT
- Messaging Access - VIEW
- Selling Partner Appstore - VIEW & EDIT
- Manage FBA Inventory/Shipments - VIEW & EDIT
Once this has been completed please reach out to us by email at accounts@getida.com to confirm the permissions have been set.
Resources:
FAQ’s:
1) Can permissions be modified after they have already been set?
A: Yes. The permissions can be changed, however this can only be done by the client through the admin login (main login/email the Sselling account was created with) on their Seller Central account. Keep in mind that if the client modifies any of the required permissions, it could prevent us from filing claims on their behalf.