Help CenterSummary: At the end of each month, a report is generated that highlight all the successful claims we filed and the total fees associated with each claim. Additionally, at this same time, we charge for all successful claims.
Getting Started: As part of the onboarding process, you must have a valid payment method (credit card or wire transfer) set up prior to Getida filing any claims. Please see the FAQs below for information on how to set this up.
Resources
Updating Payment Method video:
FAQs:
1) Why does Getida have to charge the client for the fees associated with claims, can't you just deduct the fee from the refund?
Because all refunds are issued by Amazon directly to the Seller's payments account, Getida must charge the client for their fees. Amazon does not have a way to break up reimbursements and issue part of the reimbursement to the Seller, and part of it to Getida.
2) How do I update the credit card on file?
- From the client's Getida account, click on “Payment Methods” on the left side of the page.
- Add the new credit card information by clicking on “Add Payment Method”
- Fill in the details and click “save”.
- Once the new credit card has been added, the old credit card can be removed by clicking on the trashcan icon next to the credit card details.