Dashboard

Summary: The Getida dashboard is what you log into to see the status of claims we have filed on your behalf.  

Getting Started: When you log into your Getida account, you will be automatically directed to the dashboard. Once logged in, you can filter by dates at the top of the screen which will show all cases we filed for you in that date range. Note, in order for the dashboard to update with the selected dates, please click the blue filter button located to the right of the dates.

Resources:

Navigating the Getida Dashboard video:

FAQs:

1) The potential financial recovery (PRC) is incorrect, why is this?

A: We pull data based on the trailing eighteen months of data to identify potential claims. The claims PRC is based on the data of fileable claims that we manage. Because shipments are constantly moving within Amazon's database (closed, reopened, inventory received) the PRC will fluctuate as we update our data sets. If there are shipments which have been closed within your account, but you know you never shipped them, this could be contributing to the PRC as our system looks at all closed shipments with discrepancies as part of the PFR. 

2) Getida filed a claim for me, however I can't find it in the case management details.

A: This is likely due to the date filter applied at the top of the page. The filter date range is based off the dates in which we file a claim for the client. If you know when the claim was filed, modify the dates to a window between the claim filing date and be sure to select the blue filter button. (Pushing this button will update the filter results.) Once the filters have been updated, you can plug in the case ID into the search bar and it will find the case. If the case does not show up, try expanding the search date criteria.

3) A case has been filed and closed, however it is still reflecting with the incorrect status in the dashboard?

A: As cases update in Seller Central, they are not reflected in the Getida dashboard in real-time. Instead, our data updates every 24 hours to reflect the status of cases within Seller Central. If a claim is still reporting incorrectly for over 24 hours, please reach out to the account management team for support.

4) When I try to download a report of the claims filed, not all of them populate to the CSV file.

A: The export option will only build a report based on what it sees on the page. To pull a report with all claims filed, you will need to click the dropdown button under "show entries" and select "all". Once this is done, click on the export button again and the full report for the time-frame selected will download.

5) What is the difference between Cash Reimbursed and Inventory Reimbursed?

• "Cash Reimbursed" is reimbursements that Amazon has provided the Seller for claims that we have filed. This is deposited to the Sellers balance and disbursed to their bank account on file at their next disbursement date.
•  "Inventory Reimbursed" is inventory that was found at the warehouse that has been returned to the Sellers available inventory. Generally if a claim is filed for warehouse lost, or inbound lost, Getida seeks to get financial recovery from Amazon for the missing units. When Amazon conducts their investigation, if they are able to locate the missing units, they will move them back to the sellable inventory in the sellers account. The value of that inventory is recorded in the dashboard.