Billing FAQs

Summary: Clients who use Getidas services are billed monthly. Billing is based on the amount of refunds we recovered for the previous month, and charged to the credit card on file in their Getida account.

Getida only charges for services when a reimbursement is approved by Amazon at a rate of 25% of the total reimbursement amount.  If Amazon denies a claim filed by Getida, there is no charge to the client.

Getting Started: To view a Client billing report, log into their Getida dashboard, and select “Billing” from the left-hand side of the page. On the next page, you will be presented with two options for billing and invoice reports. “Invoice” will be a summarized bill for the client, while “Statement” is an itemized report that details all the individual reimbursements we secured for the client.   

FAQs:

1) How do I read the billing report/statement?

A: When we open cases with Amazon on your behalf, Amazon assigns a case id to our email user. We then download your internal reimbursement report from Amazon and extract each line item that contains our case id. We then summarize it into the attached report so you can see how much we have recovered for you and each item that was reimbursed. All the transactions which we Getida received refunds for in your account will be included in this report for the transaction period. 

2) How do I confirm that Amazon has paid me for these transactions?

A: In Seller Central, go to Reports > Fulfillment > Payments > Reimbursement. Download this report into Excel and match the attached report to your internal reimbursement report to validate the claims and reimbursement IDs.   

3) Will I get an invoice? 

 A: Absolutely. Statements will be generated on the first of the month and sent out by the 2nd.  (if you pay via ACH, the statement will be sent by the 5th of the month).  Charges will then be processed on the 6th of the month.  

4) When will I be charged?

A: If you have provided your credit card during sign up, your credit card will be charged after we send your billing summary email. Billing will take place on the 6th of the month.

We bill on a monthly cadence. Your historical billing invoices can be found in the “billing” tab of your Getida dashboard, under the “statements” section. If a statement is not available, this is likely because there were no refunds Getida secured for you during the statement period, or the latest cycle has not completed. 

5) How do I update the Getida billing invoice address?

1. Log into the Getida dashboard using the account credentials. 
2. Click the Store name at the top right corner of the page. 
3. From the dropdown menu, select “Edit Profile” 

1. On the next page, scroll down to the section “Manage Billing Invoices” and update the information to the preferred address/information. 
2. Click “save” to complete the update for the billing invoice address. All future invoices that are generated will contain the updated information.  

6) How do I update the credit card on file?

1. Login into your Getida Dashboard
2. Click on the Payment Method tab and change the card to default by clicking on the "Default" option under the Action column.
3. Click on the Store tab to view all store information. Click on “Change card” under the Action tab to change the default card for the store.

Once the card is updated for both the payment method and store(s), the card information will be register in our payment system.  

7) Will I receive a refund or credit if Amazon reverses its reimbursement decision?  

When Amazon performs a reimbursement, they will either reimburse you with cash when the product they are reimbursing for is lost, damaged, or no longer sellable, or with inventory in which they are replacing one of your products that were lost or damaged while in Amazon's possession, with a same product that is in a "new" condition.

 Additionally, there are two different types of reversals that Amazon can apply to your account.

Reversal 1: “-1” for cash and a “+1” for inventory.

This type of reversal means that Amazon was unable to find the item initially and reimbursed you in cash. However, the item was eventually located, and the cash reimbursement was reversed in exchange for Amazon returning the lost inventory to you.

If Getida filed a case that was subject to this type of reversal, a credit would not be issued to your account as the inventory was found due to the original case that Getida filed on your behalf.

Reversal 2: “-1” for cash and a “0” for inventory.

This type of reversal means that Amazon originally reimbursed you in cash, but ultimately decided that it was invalid and reversed the reimbursement. The -1 for cash and 0 for inventory means that the cash reimbursement was reversed, and they did not return any inventory to you.

In this instance, we reverse our charges related to these reimbursements from your billing and subsequently apply a credit to your account. 

Please note that Getida reconciles these reversals monthly at each billing cycle to ensure that you are always accurately billed.